Welcome to our surgery website which we hope will provide you with a taste of the services available at our main site in Poringland and our branch surgery in Rockland St Mary. Use the tabs above to find out when we are open, how to reach medical services when we are closed, see the area we cover and learn more about the team at the Practice.
You can order a repeat prescription on line, book and cancel appointments using our extended on line services, send us your comments and if you’re not yet registered as a patient, you can download the necessary forms here. The Heathgate team are committed to providing the appropriate care at the appropriate time in the appropriate setting, working with you in the management of your health and wellbeing. Our latest newsletter and patient survey results are available from the the tabs to the right and you can subscribe to newsletter updates at the bottom of this page.
Christmas and New Year Opening
Both our surgeries at Rockland St Mary and Poringland will, for the majority of the Christmas and New Year period, be open as normal. There are changes on some days. These are detailed below:
Rockland Surgery will open between 8.30am and 12 noon on Christmas Eve rather than its regular Wednesday afternoon session.
Both surgeries will be closed from 6.30pm on Wednesday 24th December until 8am on Monday 29th December and again on Thursday 1st January 2015.
We re-open as normal from 8am on Friday 2nd January 2015. When the surgery is closed, patients needing medical advice, support and attention, should unless life threatening, call 111.
Friends and Family Test (FFT)
Like all Practices in England and following other health care providers, we have launched our Friends and Family Test (FFT). The Friends and Family Test is an opportunity for patients to provide feedback on the services we provide. The test, initially introduced in hospitals in 2013, asks patients how likely they are to recommend our service to friends and family if they needed similar care or treatment.
Patients can complete the questionnaire cards in both our reception areas or the on-line survey which can be accessesd from the 'have your say' part of our web site.
The results will be publsihed nationally and from February 2015 via a link on our website.
Statement of Intent - Online access to medical records
Our Practice currently allows patients to view certain aspects of their medical record on-line. These include: allergies and sensitivities we have recorded for you, one-off medication you have been prescribed in the past 12 months, regular repeat prescriptions and any repeat prescriptions that have been discontinued in the past 6 months. These are the same aspects of your medical record that form part of your Emergency Care Record (unless you have opted out of us creating this for you).
We are planning by 31st March 2015 to allow patients to view a wider part of their medical record on-line and we will promote this when we have the IT infrastructure in place to allow this to happen.
If you are already registered for other on-line services and would like access to the summary that is currently available on-line, please ask us to amend your on-line registration status to enable access. If you are not registered for on-line services, please request this by contacting our reception team or by E Mailing your request to firstname.lastname@example.org
(Site updated 16/12/2014)