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Repeat prescriptionsblue_yellow_pills

When a prescription is issued, it also lists the medication the doctor has agreed is available as a repeat prescription. There are various ways of ordering further supplies of the repeat medication.  If you have requested a user name and password you can order on line (see below) or you can return the request slip to the surgery indicating which items you need again.  Repeat medication can also be requested in person at the reception desk, on line or by using the designated telephone line for patients of both surgeries - 01508 494344.

On line ordering - updated service

From 1st October 2013, patients will require a user name and password to request repeat medication on line.  Patients that have used our previous ordering service over the 6 weeks prior to this date, should have been sent these details to allow a smooth migration to the new system. 

Systmonline links patients directly to their clinical record at the surgery and confirms the medication and appliances the Doctor has agreed are available as a repeat item.  Simply by placing a tick against the box next to the medication required will initiate the process of creating a repeat prescription.

As before, orders will be available for collection at your preferred collection point (i.e. Poringland or Rockland Surgeries, or at a local pharmacy if you have asked us to send your prescription there) 2 working days after the order is complete.

The service allows you to forward the Practice a message with the order and print a copy for your records.  You will no longer receive an E Mail confirming receipt of your order.

If you do not have a user name and password, or need re-advising of them, these can be requested on the telephone, in person or by E Mail request to mail.heathgate@nhs.net.  The access passwords will be issued to the mailing address we have on file.  For security reasons, we are unable to provide these to patients on the telephone. 

If you forget or lose your user name or password, please request a new one, again by telephone, in person or via E Mail to mail.heathgate@nhs.net

Password access will be provided to parents or guardians of children under 14 years of age and to carers of patients for whom we have written consent to share information.

To access the on line service - click the Systmonline logo below. 

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App for iphones

We are also now please to announce that systmonline, the service by which repeat prescriptions can be ordered or appointments booked and cancelled is available as an app for iphones, ipads and other Apple devices running the iOS operating system.  The app is listed on the app store and is free to download.  Simply search for SystmOnline (Please note the spelling of systm and it is all one word) in the app store.

The same log in details that are used for the web site services should be used to log in once the app is downloaded.

Dispensary

Both our surgeries have dispensaries. We are by law able to offer to dispense medication to our patients who live more than one mile (as the crow flies) from the chemist in Poringland. Patients living within the one mile radius need to visit a chemist (not necessarily the chemist in Poringland) to obtain their medication.

All patients registered at our Rockland surgery have the option of their medication dispensed to them from the surgery dispensary.

Both dispensaries are open the same hours as the main surgery opening times.

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Please allow two full working days for prescriptions to be processed and remember to take weekends and bank holidays into account. 

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