Updates on our service - COVID 19 (Coronavirus)
Thank you for working with us over the past few months as we have responded to the coronavirus pandemic. We continue to work in a slightly different way following the NHS England guidance of managing patients where possible via telephone or video consultation. This is not exclusive and if you are unable to engage with us in this way, please tell us. Routine appointments can be booked up to three weeks in advance. Booking appointments on line remains suspended but our reception team are here to book the appropriate appointments for you. If the clinician you speak with feels the need for a face to face consultation, this will be arranged. There are face to face appointments with our nursing team that can be booked direct by our reception team. We continue to offer both routine and urgent blood tests. We are still visiting patients at home who are genuinely housebound and unable to get to the surgery.
Where there is a same day need, patients will be added to a 'call list' with details taken by our front line team and one of the clinical team working that day call you back within four hours of your call being received. This standard is regularly met but may vary if demand is high. Our reception team will flag with the clinicians if the need appears more urgent. We will confirm the best telephone number to reach you on.
We are still screening patients at the entrance to the two surgeries with the symptom questions around persistent cough, fever above 37.8 degrees C or a loss of taste or smell. We may take your temperature before you enter the building. Patients are asked to wear a face covering when entering the building. We have a supply of face masks for patients who arrive without a covering.
If you are not attending the surgery and you have these symptoms, then click here for the direct link to the latest advice on managing symptoms. You may need to arrange a coronavirus test. This link includes access to the online booking service. Or you can call 119.
There are some limitations on the types of clinic we are offering. Spirometry (a respiratory test), some minor surgery and cryotherapy are still restricted. We have re-started our full sexual health clinics for coil and implant fitting.
Many of our services including national screening programmes, dressings, contraception checks, learning disability checks and child immunisation clinics have continued throughout the Pandemic and remain available to book in advance.
With the national shielding arrangements 'pausing', we can now see these patients (with PPE) in our usual clinical settings, rather than in isolation at our Rockland St Mary site. This has meant we have been able to to re-open Rockland St Mary Surgery, with afternoon sessions closing at 5pm.
Our dispensaries at both surgery sites are open for collection of prescriptions. We are aware that the local WELL pharmacy has some staffing issues and so if you collect your prescriptions from that location, you may like to consider giving them ad additional day or two to have your prescription ready.
The Practice is adhering to national social distancing guidance and will continue to do so. Please help us maintain this with safe distancing when in the surgery. In line with NHS England and Public Health England guidance, all Practice staff will wear face coverings to help manage the spread of COVID -19.
The surgery is offering blood tests for Covid-19 antibody testing. Please read, print, sign and return this form before booking a blood test.